We answer your most frequently asked questions!

• Do I need to create an account to place an order?

No, you do not need to create a personal account to place an order at www.maisondespette.com. By selecting “guest checkout,” you can complete your purchase without creating an account. If you choose to create a personal account, you will be able to save your personal details and shipping address to make future purchases easier.

• What should I do if I forget my password?

If you forget your password, you can go to your account and select the password reset option. You will need to enter the email address you used to create your account, and we will send you a link to reset your password and create a new one.

• Can I cancel my order?

Yes, you can cancel your order as long as it has not already been shipped. Products that have been specially ordered cannot be cancelled.

• How can I check the status of my order?

If your order was placed online, you will automatically receive email updates at every stage of the process.

• When will I receive my order?

Delivery time ranges from 2 to 10 business days. In any case, our priority is to deliver your order as quickly as possible. For any questions, you can contact us via email or by phone.

• How do I find the right size for my pet?

To find the correct necklace size for your pet, measure the circumference of its neck using a measuring tape. Then consult the size chart in the e-shop to determine the appropriate size (XXS, XS, S, M, L, XL, XXL).

The necklace should not be too tight or excessively loose around the neck.

• Are the necklaces suitable for all pets?

Yes, the necklaces are suitable for pets that stay indoors and are not overly active. If your pet goes outdoors (garden, park) and climbs trees or bushes, it is advisable to remove the necklace beforehand to prevent any risk of injury.

• Can I attach a leash to my pet’s necklace?

No, the necklace should never be used as a collar for leash attachment. It is purely decorative, designed for your pet to wear something beautiful and comfortable, and is not intended for restraint.

• Is the necklace safe for my pet? Can it cause discomfort?

The necklace is completely safe for pets. The materials used in its construction are semi-precious stones and stainless steel, ensuring that the animal wearing it will not experience discomfort.

Eshop